Privacy Policy
Last Updated: 16/04/2025
Osman’s Optical (Registration Number: [Insert]) respects your privacy and complies with the Protection of Personal Information Act 4 of 2013 (POPIA) and other South African data protection laws. This policy explains how we collect, use, and safeguard your personal information when you use our website (osmansoptical.co.za) or visit our branches.
1. Information We Collect
We may process the following personal data:
Identifiers: Name, surname, ID number (for medical aid claims).
Contact Details: Email, phone number, physical address.
Health Information: Eye test results, prescriptions, medical history (with consent).
Technical Data: IP address, browser type, cookies (via Google Analytics).
Payment Details: Medical aid numbers, credit card info (processed securely via [PayGate/Other]).
2. How We Use Your Information
| Purpose | Legal Basis (POPIA) |
|---|---|
| Booking eye tests/services | Performance of a contract (Sec 11(1)(b)) |
| Processing medical aid claims | Consent (Sec 11(1)(a)) |
| Sending health tips/promotions | Legitimate interest (Sec 11(1)(f)) |
| Improving website functionality | Consent (via cookie banner) |
3. Sharing of Information
We only share data with:
HPCSA-Registered Optometrists: For clinical care.
Medical Aids: Discovery, Bonitas, etc. (as authorized by you).
Service Providers: Secure IT/cloud storage providers (with POPIA-compliant contracts).
Legal Obligations: If required by SA Health Authorities or court orders.
4. Your Rights Under POPIA
You may:
✅ Access your personal data (Section 23).
✅ Correct inaccurate information (Section 24).
✅ Request deletion (Section 14), unless legally required to retain.
✅ Opt out of marketing (via “Unsubscribe” in emails).
✅ Lodge complaints with the Information Regulator (POPIA Section 74).
5. Data Security
Encryption: SSL-certified website (HTTPS).
Access Controls: Staff training on POPIA principles.
Retention: Medical records kept for 6 years (HPCSA guidelines).
6. Cookies & Tracking
We use:
Essential Cookies: For site functionality (no consent needed).
Analytics Cookies: Google Analytics (anonymized IPs).
Marketing Cookies: Only with your consent (via cookie banner).
7. Children’s Privacy
Parental consent is required for processing data of children under 18 (Section 34). School screenings use consent forms signed by guardians.
8. Changes to This Policy
Updates will be posted here. Material changes require renewed consent.
9. Contact Us
Email: hello@osmansze.co.za
Physical Address: 82 Swartgoud Street Shop 6 Columbine Square, Suideroord, Johannesburg South, 2191